FREQUENTLY ASKED QUESTIONS

Jacksonville Appliance Repair Service

If you are in need of help from a skilled and organized team of Jacksonville appliance repair technicians at Atlantic Coast Appliance, we are here to assist you. During our 35 years of service, we have repaired over 100,000 appliances for customers throughout Jacksonville, Beaches, Ponte Vedre, Northern Saint Johns, Orange Park, And Fleming Island. Our work comes with a 100% satisfaction guarantee.


We have included a list of commonly asked questions below about our services and appliance repair, but if you did not find what you are looking for, please feel free to contact us at any time!

At Atlantic Coast Appliance, our Jax repair technicians can handle virtually any kind of home appliance that you need help with. We frequently repair ovens, ranges, dryers, washers, refrigerators, freezers, dishwashers and more! If you have questions about an appliance repair not mentioned here, please call us at (904) 479-1398.

At Atlantic Coast Appliance, we do not handle factory warranty. You are responsible for an appliance under a warranty that was contracted with the manufacturer during your original purchase. We do, however, offer 90-day warranties on all of the parts and labor our company provides.

We cannot purchase any new or used home appliances. We can only provide repair services.

You can easily arrange for an appointment by contacting us online or calling us at any time. We are able to schedule an appointment within a two to three hour space of time. 15 to 30 minutes before your appointment time, we will give you a courtesy call to notify you that a technician will soon arrive at your home. Our staff is always available to provide you with any other information.

We determine our prices based on the Major Appliance Service National Price Guide. However, we always strive to offer our customers competitive prices, so we generally charge 15% lower than the standard rates. During your service call, we charge for diagnostic services and a price quote for the required repairs. We are happy to waive this fee if you decide to purchase an appliance repair from our technicians.

If you aren’t certain whether your appliance needs repairs or not, our technicians would be happy to assist you with running diagnostics. Our team is certified and we have over three decades of experience, during which we have repaired more than 100,000 appliances. After the diagnostic tests are complete, we can give you a written price quote. This will help determine if you need a repair, or if the appliance needs to be entirely replaced. In the case that the repair fees will exceed the price of purchasing a new appliance, we will inform you of the most cost-effective solution. If you choose to have our team repair your appliance, we will waive the service call fee for you.

Yes. Our team of technicians is only allowed to come to your home if someone is present to let us in. This is why we require your presence during our appointment time. If you are unable to make it to the appointment, please notify us as soon as possible and we can reschedule the appointment for a more convenient time.

We make use of billing accounts only with clients whom our company holds a longstanding history with. If you are interested in arranging for a billing account, your company is required to complete a credit application, which will in turn be approved by our billing department. If you have any further inquiries on this subject, please contact our team at any time and we will be happy to provide you with the answers you need.

Our trucks are equipped with modern parts for all major home appliances. In the case that we do not readily have a part available in our inventory, another appointment will need to be scheduled. Most parts that must be ordered arrive within one to five business days.

Absolutely not, there will be not be any repeat charges in this case.

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What Sets Us Apart

Satisfaction Guaranteed

Your 100% satisfaction is important to us.

Certified Technicians

Our technicians have answers to your questions.

90-Day Warranty

We have a 90-day warranty on all parts and labor.

100% Satisfaction Guaranteed
Factory-Trained & Certified Technicians
Full 90-Day Warranty on Parts & Labor
$20 Discount on Repairs for Military & Seniors

OUR LOCATIONS

 

Atlantic Beach Hours:

Monday – Friday: 8:00 AM – 6:00 PM
Saturday Open For Retail: 9:00 AM – 2:00 PM
Sunday: Closed

Jacksonville Hours:

Monday – Friday: 8:00 AM – 5:00 PM
Saturday & Sunday: Closed

Orange Park Hours:

Monday – Friday: 8:00 AM – 5:00 PM
Saturday & Sunday: Closed

Our Customers Say It Best

We had service from Atlantic Coast Appliance and tech was Joe Cortez. He was excellent, prompt and courteous and explained all the procedures to solve our problem. We are very satisfied with all our interactions with this company.

Donna G.

Joe came to repair a long standing dishwasher problem. He was clean, courteous, and knowledgeable. Came as scheduled and called first to confirm. We’re very satisfied with Atlantic Coast.

Bob G.

I called four different repair people over the last month, including two very big named ones that advertise on TV all the time, trying to get my washing machine repairs. Three of the four confirmed their appointments the day before they were supposes to show up…but Atlantic Coast Appliance was the only one that actually came. With in 15 minutes he was able to identify the issue and had it resolved in less then an hour. They did a great job, I wish I had tried calling them first….thank you!!!!

Jonathon K.

This company is the real deal. Joe and Aaron are as talented as you get and really know Samsung Appliances. After dealing with Lakes Electronics who are rude and ill trained, it was a pleasure to work with a real talented group of people. Samsung’s quality is not stellar as most think and you really should not have to put $700.00 in a two year old refrigerator. I will definitely use Atlantic Coast again and will recommend them to our neighbors.

Charles M.